Contact Details
Simply Collagen Contact Us Information
At Simply Collagen, we are committed to providing exceptional customer support. If you have any questions, need assistance, or wish to provide feedback, please use the following contact information:
1. How to Contact Us:
Contact Form: For inquiries about orders, products, or any other concerns,The easiest way to reach us is to fill in a simple form which can be found here:
CONTACT US FORM
Email: For inquiries about orders, products, or any other concerns, please email us at hello@simplycollagen.co.nz. We aim to respond to all emails within 24 hours.
Mail: If you need to send us a letter or physical correspondence, please use the following address:
Simply Collagen
62 Blackberry Way
Tauranga 3175
New Zealand
2. What to Include in Your Communication:
Order Inquiries: Provide your order number and a description of your issue or question.
Product Questions: Include details about the product and your specific question or concern.
Feedback: Share any feedback or suggestions along with relevant details to help us improve.
3. Response Time:
We strive to address all inquiries within 1-2 business days. During busy periods, responses may take slightly longer, but we will do our best to assist you as quickly as possible.
4. Support Hours:
Customer support is available during Business Hours, e.g., Monday to Friday, 9:00 AM to 5:00 PM NZST. Inquiries received outside these hours will be handled on the next business day.
5. Privacy and Security:
We value your privacy and handle all personal information in accordance with our Privacy Policy. For more details, please review our Privacy Policy on our website.
6. Additional Information:
For further information about our products, services, and policies, please visit our website or check the FAQ section.
Thank you for choosing Simply Collagen. We are dedicated to providing you with the best service and support.
