Contact Simply Collagen | Customer Support & Inquiries

At Simply Collagen, we are dedicated to providing exceptional customer service and support. Whether you have questions about our marine collagen products, orders, or need assistance, our friendly team is here to help.

How to Contact Simply Collagen

Contact Form

For quick and easy assistance, please fill out our Contact Us form with your inquiry details. This is the fastest way to reach us for questions about orders, products, or general support.

Email

You can also email us directly at:
hello@simplycollagen.co.nz
We aim to respond to all emails within 24 hours during business days.

Mailing Address

If you prefer to send physical correspondence, please use the address below:
Simply Collagen
62 Blackberry Way
Tauranga 3175
New Zealand

What to Include in Your Message

To help us assist you promptly, please include:

• Order inquiries: Your order number and a clear description of the issue or question.

• Product questions: The product name and your specific question or concern.

• Feedback or suggestions: Details to help us improve your Simply Collagen experience.

Customer Support Hours

Our support team is available:
Monday to Friday, 9:00 AM – 5:00 PM NZST
Messages received outside these hours will be addressed on the next business day.

Response Time

We strive to respond to all inquiries within 24 hours during business days.

Privacy & Security

Your privacy is important to us. All personal information you share is handled securely and in accordance with our Privacy Policy. Please review our policy for details on data protection and usage.

Additional Resources

For more information about our products, ordering, shipping, or returns, please visit our FAQ page or browse our website.

Thank you for choosing Simply Collagen. We’re committed to supporting your health and wellness journey with trusted products and outstanding service.