Simply Collagen Shipping Policy

At Simply Collagen, we’re committed to delivering your order promptly and transparently. Please review our shipping policy below.

1. Shipping Locations

All orders are packed and dispatched from our Tauranga, New Zealand warehouse. We currently ship throughout New Zealand and selected international destinations.

2. Processing Time

• Orders are processed within 1–2 business days.
• You’ll receive an email confirmation with tracking details once your order has been dispatched.

3. Shipping Methods & Delivery Times

• New Zealand: Standard delivery usually takes 1–5 business days after dispatch, depending on your location.
• International: Delivery times vary by destination. Estimated timeframes and shipping options are shown at checkout.

4. Shipping Costs

• Shipping costs are automatically calculated at checkout based on the delivery address and order size.
• From time to time, we offer free shipping on qualifying New Zealand orders. Please refer to website banners or checkout messages for current promotions.

5. Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact our customer support team so we can help resolve it quickly:

Email: hello@simplycollagen.co.nz

6. Contact Us

For any questions about your shipment or delivery, reach out to us at hello@simplycollagen.co.nz.

Thank you for choosing Simply Collagen. We appreciate your trust and aim to provide reliable, transparent service for every order.