Contact information

Contact Simply Collagen

At Simply Collagen, we’re committed to providing exceptional customer support. If you have any questions, need assistance, or would like to share feedback, please use one of the options below.

1. How to Contact Us

Contact Form

The easiest way to reach us is by completing our online form here:
Contact Us Form

Email

For questions about orders, products, or general enquiries, email us at hello@simplycollagen.co.nz. We aim to reply within 24 hours during business days.

Mail

If you prefer to write to us, please send correspondence to:

Simply Collagen
62 Blackberry Way
Tauranga 3175
New Zealand

2. What to Include in Your Message

  • Order Enquiries: Include your order number and a short description of your issue or question.
  • Product Questions: Provide the product name and your specific query.
  • Feedback: Share any comments or suggestions that may help us improve.

3. Response Time

We strive to respond to all enquiries within 1–2 business days. During busy periods, responses may take a little longer, but we’ll do our best to assist you promptly.

4. Support Hours

Customer support is available Monday to Friday, 9 AM – 5 PM NZST. Messages received outside these hours are answered the next business day.

5. Privacy and Security

Your privacy matters to us. All personal information is handled in accordance with our Privacy Policy.

6. More Information

For details about our products, services, and policies, please visit our website or check our FAQ section.

Thank you for choosing Simply Collagen. We appreciate your trust and look forward to helping you.