Simply Collagen – Privacy Policy
This Privacy Policy explains how Simply Collagen (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase on simplycollagen.co.nz (the “Site”). We value your privacy and are committed to handling your information transparently and securely.
1. Information We Collect
When you visit the Site, we may collect the following types of information:
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Device Information: details such as your browser type, IP address, time zone, and cookies that help us understand how visitors use our Site.
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Order Information: details you provide during checkout, including your name, billing address, shipping address, payment details (via our secure payment provider), email address, and phone number.
We use cookies, log files, and analytics tools (for example, Google Analytics) to understand how customers browse and interact with the Site. You can learn more about cookies or adjust your browser settings at www.allaboutcookies.org.
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders, including confirming payments and shipping details.
- Communicate with you about your purchase, account, or enquiries.
- Detect and prevent fraudulent or unauthorised activity.
- Improve our products, services, and website experience.
- Send marketing updates or offers only if you have opted in to receive them (you can unsubscribe at any time).
3. Sharing Your Information
We share information only with trusted partners that enable us to operate our business, for example:
We may also disclose information if required by law or to protect our rights and property.
4. Targeted Advertising
We may use anonymised data to show relevant ads through Google Ads or social media platforms. You can control personalised advertising through the following links:
5. Data Retention
We retain order records and correspondence only as long as necessary to provide our services and meet legal obligations. You can request that we delete or anonymise your information by contacting us.
6. Your Rights
You have the right to:
- Access, correct, or request deletion of your personal information.
- Withdraw consent for marketing communications at any time.
- Ask how your data is stored or shared.
To exercise these rights, email us at hello@simplycollagen.co.nz.
7. Security
Your information is protected through Shopify’s secure hosting, encrypted payment gateways, and industry-standard safeguards. We do not store full credit-card details on our servers.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the effective date.
9. Contact Us
If you have questions or concerns about our privacy practices, please contact:
Email: hello@simplycollagen.co.nz
Simply Collagen
Tauranga, New Zealand
