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Refunds and Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Returned items must be unopened
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Email us at hello@simplycollagen.co.nz with your order number
  2. List the product(s) you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

  • Refunds, replacement products  or store credit will all be actioned within 48 hours
  • If the product is faulty, we will pay the shipping fees
  • If the product was lost by the courier, we will send you a replacement free of charge
  • Contact us for more information