Returns and Refunds

Simply Collagen Return & Refund Policy

If you need to return or exchange your order, we’re here to help!  We returns or exchanges within 30 days of receiving your order.

1. Return & Exchange Options:

  • You can return your product for store credit, a different product, or a refund to the original payment method.

2. Eligibility for Returns & Exchanges:

  • Items must be unopened and in their original packaging.
  • Items must show no signs use.

3. Return Shipping Costs:

  • The cost of return shipping is the responsibility of the customer.
  • If your purchase was made in New Zealand, then you will be advised to  return the item(s) to our Tauranga New Zealand warehouse.
  • If your purchase was made in Australia, then you will be advised to  return the item(s) to our Sydney Australia warehouse.

4. How to Initiate a Return or Exchange:

  • Email us at hello@simplycollagen.co.nz with your order number.
  • List the product(s) you wish to return or exchange.
  • We will provide you with the appropriate return address and instructions.
  • Send the items back to the designated warehouse as instructed.

5. Processing Times:

  • Refunds, replacement products, or store credit will be processed within 48 hours after we receive and inspect the returned items.

6. Additional Information:

Thank you for shopping with Simply Collagen. We value your business and are committed to providing excellent service.

Let customers speak for us

from 1414 reviews
It works!!!!

I have taken different types of collagen for several years and the results have not been as good as this powder. It’s the best.
My nails are long and hard and no longer flake at the ends.
Highly recommend!!!

Shona Hickey
Simply Collagen | PURE Marine Collagen
Simply Collagen | PURE Marine Collagen
THE GOOD STUFF

I have been using collagen now for about 5 years to relieve pain and swelling in my knees
Simply collagen has enabled me to keep walking and be pain free with the added bonus of healthy hair & nails.

Brett Goodall
Simply Collagen | Pure Marine Collagen Triple Pack
Simply Collagen | Pure Marine Collagen Triple Pack
Great product. Great results

I have been using simply collagen for some years now as my hair was thinning badly before I started taking simply collagen. My hair dresser is very impressed. Nails and skin better too. Would not be without it.

Olive Anderton
Simply Collagen | Pure Marine Collagen Triple Pack
Simply Collagen | Pure Marine Collagen Triple Pack
THE GOOD STUFF

I have been using this powder for about over a year now, and I have certainly noticing a difference with my skin, hair and nails!

Brett Goodall
Oxygen Skincare | Ultimate Botanical Serum for Women
Oxygen Skincare | Ultimate Botanical Serum for Women
Best Collagen Powder

I have ben using this powder for about 5 months now, and I am certainly noticing a difference with my skin, hair and nails!

Carrie W
Simply Collagen | PURE Marine Collagen
Simply Collagen | PURE Marine Collagen
knee discomfort

I have been using collagen now for about 15 years to relieve pain and swelling in my knees
Simply collagen has enabled me to keep walking and be pain free so I am not going to stop taking it !
I recommend it to anyone who will listen
Jane

Jane Sandelin
Simply Collagen | Pure Marine Collagen Triple Pack
Simply Collagen | Pure Marine Collagen Triple Pack
Good stuff

Good stuff and will order more.

Wei Shi
Simply Collagen | Pure Marine Collagen Triple Pack
Simply Collagen | Pure Marine Collagen Triple Pack

This seems to go well with the collagen powder. I like that it's 100% natural. Makes my skin feel so soft. Goes well under moisturiser too

Chris
Oxygen Skincare | Ultimate Botanical Serum for Women
Oxygen Skincare | Ultimate Botanical Serum for Women
Amazing

I purchased for joint pain relief which has certainly eased since starting using. But the added bonus of hair and nail health is amazing. I first noticed my hair was looking shinier and no spit ends. Then my nails started to smooth out, no more old lady ridges. Over the past two weeks I have noticed my skin , the wrinkles are definitely softer and shallower.
I have recommended to three other people who ordered. I will definitely order again.

Marion
Oxygen Skincare | Ultimate Botanical Serum for Women
Oxygen Skincare | Ultimate Botanical Serum for Women
Excellent Serum

Love the Ultimate Botanical Serum. Been using it for about a month and my skin is loving it and looking well hydrated and smooth.

Fay McGuire
Oxygen Skincare | Ultimate Botanical Serum for Women
Oxygen Skincare | Ultimate Botanical Serum for Women

Great product!

Elizabeth Thwaites
Oxygen Skincare | Ultimate Botanical Serum for Women
Oxygen Skincare | Ultimate Botanical Serum for Women
Great results!

I have been taking it for just over a month and I can't believe how much my skin has improved. Most visibly on my neck and the back of my hands. My hair is softer and my nails seem to be growing faster too.
Yes, it tastes disgusting but it's worth it!

Chris
Simply Collagen | PURE Marine Collagen
Simply Collagen | PURE Marine Collagen
Oxygen Skincare Vitalising Moisturiser for Normal Skin

I received this product just over a month ago and have been using it every day ever since. I love the feel of it on my skin and find a little goes a long way. Great Value

Bev Harris
Oxygen Skincare | Vitalising Moisturiser for normal skin
Oxygen Skincare | Vitalising Moisturiser for normal skin
Collagen

Best collagen ever! Fast delivery

Dace Heinrihsone
Oxygen Skincare | Soothing Moisturiser for Problem, Sensitive & Oily Skin
Oxygen Skincare | Soothing Moisturiser for Problem, Sensitive & Oily Skin
Love this product

My body seems to love this product. All my life ( 60 yrs) my nails were paper thin and tear like a piece of paper. Since taking SC they are strong and I can actually grow them and shape them without problems. My hair is liking it and my knees ( cartilage problems in both knees) are not giving me as much trouble any more. Thank you to the SC team. Great product.

Dianne Wood
Simply Collagen

What customers think about the store

Simply Collagen is a highly effective supplement that provides noticeable improvements in hair, nails, skin, and joint health. Customers appreciate its tasteless nature, making it easy to incorporate into daily routines like coffee or smoothies. The product de...

AI-generated from customer reviews.

Hair Nails Skin Joints
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Simply Collagen

Simply Collagen | PURE Marine Collagen

$49.95 NZD
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